UK Distance Selling & Online Sales Policy

For customers purchasing original artwork, prints and gifts from this website (UK sales only).

1. About the Seller

  • Business Name: Jamie Sugg

  • Business Address: Beacon Cottage, Station Road, Swaffham Bulbeck, Cambridge CB25 0NW

  • Email: beaconstudio@btinternet.com

  • Telephone: 07860 145996

  • Website: www.jamiesugg.co.uk

These details are provided in accordance with UK distance selling requirements.

2. Products

I sell original artwork, art prints and handmade/printed gifts.

Each product listing includes:

  • A clear description

  • Materials and dimensions

  • Price including all applicable taxes

  • Delivery costs (shown at checkout)

  • Any relevant limitations (e.g., colour variations due to screen display)

3. Ordering Process

When you place an order:

  1. You will receive an email confirming your order.

  2. A contract is formed once payment is accepted.

  3. You will receive a dispatch confirmation when your order has been shipped.

4. Prices & Payment

  • All prices are shown in GBP and include all applicable taxes.

  • Payment must be made at the time of ordering.

  • Accepted payment methods: Google Pay, Apple Pay, Klarna, Link, Visa, Mastercard, American Express, Discover, Diners Club International, JCB, Union Pay

  • Delivery charges are displayed before checkout is completed.

5. Delivery

  • Delivery is available within the UK only.

  • Estimated delivery times are shown on each product page.

  • I aim to dispatch orders within [insert timeframe].

  • If delivery is delayed due to circumstances outside my control, I will notify you as soon as possible.

6. Your Right to Cancel (Cooling‑Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

How to Cancel

To cancel your order, email me at [insert email] with:

  • Your name

  • Order number

  • The items you wish to return

You must notify me within the 14‑day cancellation period.

Items Excluded from Cancellation

The following cannot be returned unless faulty:

  • Custom or personalised artwork

  • Digital downloads (if applicable) once the download has begun

  • Items made to your specific requirements

These exclusions are permitted under the Consumer Contracts Regulations.

7. Returns & Refunds

Returning Goods

  • Items must be returned within 14 days of notifying me of cancellation.

  • You are responsible for return postage costs unless the item is faulty.

  • Items must be returned in their original condition and packaging.

Refunds

  • Refunds are issued within 14 days of receiving the returned goods.

  • Refunds are made to the original payment method.

  • Original delivery costs are refunded at the standard delivery rate.

8. Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact me within 30 days of delivery.

  • You may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

  • Photographs of damage may be required for insurance purposes.

9. Digital Content (If Applicable)

If you sell downloadable art or digital products:

  • Customers must give express consent to receive digital content within the 14‑day cancellation period.

  • Once the download begins, the right to cancel is lost.

10. Complaints

If you have a complaint, please contact me at beaconstudio@btinternet.com.

I aim to resolve all issues promptly and fairly.

11. Governing Law

This policy and all purchases made through this website are governed by the laws of England, Scotland and Wales.